Student Worker - Junior Customer Support Specialist

Are you a student looking for an opportunity to apply your knowledge from your studies to a dynamic, real-life setting? Join one of Europe’s most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics.
  

Type: Part time 15-20 hours a week – fixed term for six months with possibility for extension
Location: Copenhagen on-site
Starting date: As soon as possible
 
Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing.

As a student worker in our Customer Support, you’ll be joining our cross-Nordic support team of 12 colleagues. You will be answering to customer tickets and phone calls, independently solving 1st line support cases. With your individual effort, you’ll make sure the team hits their SLA and other KPI measures.

We’re shaped by clear goals, ownership, and a fast-paced, commercially focused culture. If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in.

As a student worker in our Customer Support, you will: 

• Investigate and resolve technical issues or unexpected behavior in our software

• Analyse logs or user data to find root causes

• Help configure or test settings in the system

• Learn how to integrations and data flows function in an HRIS platform

• Work closely with our product, implementation and development teams

What do we offer? 

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

As a student worker in Customer Support at Sympa, you will get

• Learn how to solve complex technical issues with our customers and grow as a problem solver

• Work at a modern, international and fast-growing company

• A collaborative, inspiring environment in a team of skilled professionals 

• The chance to leave your mark on our growth journey

What we value in our candidates

The person we are looking for is technically oriented and interested in SaaS, as well as curious and motivated. You enjoy problem solving and working with people. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you’ll go far with Sympa.

Furthermore, the following skills and experience are needed to succeed:

• Fluency in Danish and English are mandatory. Swedish and Finnish is a plus

• Demonstrated technical expertise through studies or prior work experience

• Customer-oriented way of thinking

• Enjoy working in a team, but are also proactive and independent

• Good communication skills – both written and verbal

• Ability to work from our office in Copenhagen

Got your attention? 

Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Paavo, for this position. 

Paavo Porkka
Head of Customer Support
paavo.porkka@sympa.com

Sympa believes an equal, diverse, and inclusive work environment leads to creativity, innovation, and openness- everything we value on our global growth journey. 

We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics. 

We want everyone to be themselves and to thrive in our inclusive work environment.