Junior Customer Support Specialist

Are you a tech-savvy and customer-oriented individual ready for your next career move? Does joining one of Europe's most established HR tech companies backed by tier-one investors sound exciting to you? Sympa is growing fast and is looking for a motivated Junior Customer Support Specialist to join the team.
 

Type: Fixed term six months, full time
Location: Espoo
Starting date: As soon as possible

Sympa helps some of the largest companies in the Nordics to put people at the centre of their strategy. With 1000 customers and a strong install base, we have a strong foundation for continued growth. Over the past year we have made significant investments in upgrading the Sympa platform and improving our Support and Services processes. In 2025, we see ambitious net growth within the existing customer base as being a critical revenue stream. To achieve this, we are looking for a Junior Customer Support Specialist to take good care of our current customers.

As a Junior Customer Support Specialist, you will be joining our gross-Nordic support team of 12 colleagues. You will be answering to customer tickets and phone calls, solving the 1st line support cases. With your individual effort, you’ll make sure the team hits their SLA and other KPI measures. You will also take part in other standard support tasks. You’ll get to work together with internal stakeholders such as engineering, professional services and customer success, while creating value for the customer.

What do we offer?

Sympa is striving for fast international growth while maintaining a small business's agility, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We’re all connected by a passion for what we do, and a desire to develop in what we do, and we have the freedom to create, implement and grow together with Sympa.

As a Junior Customer Support Specialist at Sympa, you will get

• Learn how to solve complex technical issues with our customers and grow as a problem solver

• Work at a modern, international and fast-growing company and collaborate with people from other countries on a daily basis

• An independent role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment

• Collaboration: Support from experienced and helpful colleagues within the team and across other functions

• Make a meaningful contribution to our customers' success

• Take advantage of perks such as lunch and cultural activities   

 What do we value in our candidates

The person we are looking for is above all tech-savvy and interested in SaaS, as well as curious and motivated. You enjoy problem solving and working with customers. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you will get far with Sympa.

Furthermore, the following skills and experience are needed to succeed:

• Fluency in Finnish, English and Swedish

• Customer-oriented way of thinking. A passion for great products and a strong desire to develop your Customer Support skills and experience

• The ability to work effectively across teams, bringing internal stakeholders with you on the customer journey

• A highly organized approach to your work with great time management skills

• Good communication skills – both written and verbal

• Prior use of any support ticketing system and/or experience using Sympa is a plus

• Degree from a technical field is a plus

Got your attention?

Great, now let us know who you are by sending us your CV and a short application letter. We’d like you to outline your salary expectations and potential starting date in your cover letter. The position will be filled as soon as we find the right candidate.

If you have any questions on the role, you can contact our hiring manager, Paavo, for this position.

Paavo Porkka

Head of Customer Support

paavo.porkka@sympa.com

Sympa believes an equal, diverse, and inclusive work environment leads to a creativity, innovation, and openness- everything we value on our global growth journey.

 
We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics.

We want everyone to be themselves and to thrive in our inclusive work environment.