Implementation / System Consultant

Are you a system usage professional skilled with integrations and excited about working with customers? Join one of Europe’s most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics. 

Type: Full-time, permanent 
Location: Espoo Finland or Stockholm Sweden
Starting date: As soon as possible, negotiable 
 
Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing. We’re looking for an implementation/system consultant to play their part in making our customers happy through effective and smooth implementation projects as well as technical change projects. 

 
As an implementation/system consultant, you secure our customers get the most out of their Sympa solution by executing implementation and change projects both in the role of a technical consultant and project manager. You lead the implementation projects and a variety of configuration tasks following Sympa’s project models, hands-on configure the system and its integrations and act as a trusted advisor to your customers throughout the onboarding and customer lifecycle. 

Your daily tasks include: 

• Build integrations and configurations to our client’s Sympa environment 

• Managing our client’s Sympa implementation projects 

  • Communicating with the customer and leading the project timeline 

  • Guiding the client on best practices as well as finding solutions to customer-specific problems 

• Helping our support team in handling tickets and customer queries such as mass import and integration requests 

What do we offer?

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

We’re shaped by clear goals, ownership, and a fast-paced, commercially focused culture. If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in. 

 
As an Implementation consultant at Sympa, you will get  

• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment. 

• To work at a modern, international and fast-growing company and collaborate with people from other countries on a daily basis. 

• The chance to make your mark on our journey. 

• To be creative in finding the best possible solutions for our customers in various fields of business. 

• Support from great colleagues and a constantly developing material bank to allow you to work efficiently and spend your time where you can make the largest impact. 

• Opportunity to become a master of Sympa – you will get to learn the system in and out, and act as a trusted advisor for both internal and external stakeholders.

What we value in our candidates 

We are looking for someone who is experienced in managing implementation projects from start to finish. This is a technical role, so our ideal candidate is hands-on with systems and knows how integrations and system configurations are built. You focus on detail and poses the ability to handle large entities and take ownership, keeping customers happy. If you thrive in a fast-paced, international environment experiencing rapid growth and change, you’ll go far with Sympa. 

Furthermore, the following skills and experience are needed to succeed: 

• Implementation project experience in a SaaS environment 

• Previous experience with integrations and configurations as well as system consultancy – you have the technical ability to guide our customers 

• You have a great business sense and can easily grasp the needs of our customers 

• Excellent communication skills in Swedish or Finnish, and English

• You have great people and prioritization skills

Got your attention?  

Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Tuomas, for this position.  

Tuomas Makkonen 

Director, Professional Services 

tuomas.makkonen@sympa.com 

Sympa believes an equal, diverse, and inclusive work environment leads to a creativity, innovation, and openness- everything we value on our global growth journey. 

  
We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics. 

We want everyone to be themselves and to thrive in our inclusive work environment.