Customer Success Manager

Are you a customer success professional looking for your next major career move? Does joining one of the fastest-growing SaaS companies in Europe sound exciting to you? Since we are continuously expanding our customer base, we need a talented new Customer Success Manager to join our team of fun-loving Sympaticans! Sympa’s values guide our actions. Especially the “We prioritise meaningful collaboration” and “Accountability is the heart of our community” values are visible in our team’s daily work.

Type: Full-time, permanent

Location: Stockholm, Copenhagen or Aarhus, hybrid working

Starting date: As soon as possible, negotiable

At Sympa, we smooth the way to a better world of work. Every day, our technology is helping organisations to master their human resources data and automate their HR processes, enabling businesses to concentrate on their most valuable asset: People! Sympa is the fastest-growing HR Solution in the Nordics. Our solution is used in 1000+ organisations in over 100 countries.

Our customers mean the world to us, so when they are happy, we are happy. We believe that Customer success is the engine room of our business and the embodiment of our proud company culture. Our team of Customer Success managers works closely with our 1,000+ customer base to ensure they are enjoying maximum value from Sympa so in turn we can retain and grow our business.

As a Customer Success Manager, you will take ownership of your own customers to ensure they achieve their desired outcomes with Sympa. By forming a close relationship with your customers you will create loyalty, engagement and drive future growth. You'll function as the crucial link between customers and our product development. Support, Sales & Marketing and Consultant teams are your close friends. This is an excellent chance to learn new things and expand your expertise. In turn, Sympa does its best to take good care of every Sympatican.

What you get to do every day:

• As the owner of the overall relationship, your role is to ensure our customers are getting maximum value from our products and services whilst having a keen eye on retention and growth
• Establishing a deep knowledge of the Sympa platform, you are the trusted advisor with each assigned customer and continuously drive value of Sympa's products and services
• Identify and develop new expanding opportunities within existing customers
• Sell and cross-sell Sympa’s and our group and partner network's services
• Manage customer feedback internally to key stakeholders and product owners – be an advocate for your customers and the company
• Meet customers both face-to-face and online
• Prepare analysis that will provide valued insights to our clients and work on structured growth, Success and retention plans

What do we offer?

Sympa is striving for fast international growth while maintaining a small business's agility, which shapes our work culture. Decisions are made fast, with a flat hierarchy, and everyone working here is valued for themselves and their skills. We’re all connected by a passion for what we do, and a desire to develop in what we do, and we have the freedom to create, implement and grow together with Sympa.

As a Customer Success Manager at Sympa, you will get

• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in a relaxed but ambitious working environment
• Get to work at a modern, international and fast-growing company and cooperate with people from other countries on a daily basis
• Get a chance to make your mark on our journey
• Have the opportunity to be creative in finding the best possible solutions for our customers in various fields of business
• Work in a flexible schedule and have time for your family and friends
• Support from great colleagues and a constantly developing material bank

What do we value in our candidates

We are looking for someone who is and likes to be hands-on but also takes initiative in developing our ways of working. It’s important you can pick up new things easily. If you like to take on new challenges in an international environment experiencing rapid growth and change – you will get far with Sympa.

Furthermore, the following skills and experience are needed to succeed:

• Customer-oriented way of thinking, a passion for great products and a strong desire to develop your Customer Success skills and experience (under great leadership)
• Ability to identify customer needs and articulate business value of solutions/services. We look for commercially minded people, used to achieving both commercial and client satisfaction related targets
• The ability to work effectively across teams, bringing internal stakeholders with you on the customer journey
• Experience in a customer success role in a growing SaaS business is a plus
• A highly organised approach to your work, with great time management skills
• Experience working with data, reporting and CRM systems such as HubSpot is an advantage
• Experience in HR field & HR systems is a plus but not essential and would help you to speak the same language with customers
• Excellent communication skills both written and verbal
• Excellent Swedish and English language skills
  
• Willing to occasionally travel for work
• You have great people skills – you are great with people of all backgrounds
• You are a fun and brave colleague!

Got your attention?

Great, now let us know who you are by sending us your CV and a short application letter. We’d like you to outline your salary expectations and potential starting date in your cover letter. The position will be filled as soon as we find the right candidate.

If you have any questions on the role, you can contact our hiring manager, Marc, for this position.

Marc Dudmish

VP, Customer Success

marc.dudmish@sympa.com

Sympa believes an equal, diverse, and inclusive work environment leads to a creativity, innovation, and openness- everything we value on our global growth journey.

We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics.

We want everyone to be themselves and to thrive in our inclusive work environment.