Customer Support Specialist

Are you a team player who loves to work with customers? Would you enjoy being part of a growing international success story? 

You might be starting your career, or you are already an experienced customer support professional. 

Sympa is the fastest growing HR Solution in the Nordics and loved by its customers. As our growth speed is set to continue rapidly, we’re now on the hunt for a motivated Customer Support Specialist to strengthen our team in Denmark. 

Our Customer Support Specialists provide technical support of our HR-system. You will work closely with our Customer Success Manager and HR system consultants in Denmark as well as the support departments in other Nordic countries to ensure that our customers in Denmark get the best service possible and help them in topics related to the Sympa HR solution. Yes indeed, you will be having a key role in making our customers happy. 

Your daily work consists of providing exceptional service to customers, troubleshooting issues, providing solutions and implementing change requests in the Sympa system. Customer interaction in daily work may vary from support related phone calls, chats and emails to proactive online meetings and webinars in a way that non-technical users can understand. 

What do we offer? 

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.  

We’re shaped by clear goals, ownership, and a fast-paced, commercially focused culture. If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in. 

 As our new Customer Support Specialist, you’ll get: 

• A seat in the cockpit of a global cloud software company’s modern customer support organisation. 

• An independent role with the chance to grow along with your responsibilities. 

• A great opportunity to play your part in an international growth and success story. 

• A valued and important role supported by over 120 amazing colleagues in a relaxed but totally committed working environment. 

• A very talented team with various backgrounds. 

• No nonsense! We keep hierarchy to a minimum; we all know one another, we don’t stand on ceremony, we talk straight, and we make decisions fast. 

What do we value in our candidates? 

The person we are looking for is strongly motivated, curious and eager to learn. A desire to take on new challenges in an environment that is experiencing rapid growth and change will take you far with us. Furthermore, the following skills are needed to succeed as a Customer Support Specialist at Sympa: 

• Exceptional problem-solving skills. 

• Native-level Danish speaker 

• Experience in working in a technical customer support position is considered a great advantage. 

• Exceptional skills with MS Office software. 

• Experience with other cloud software, especially ticketing systems (e.g. Zendesk) is considered a great plus. 

• Willingness to continuously learn new things. 

• Ability to work independently and to handle routines. 

• Courage, open-mindedness and a willingness to take responsibility in all customer support tasks. 

• Excellent verbal and written communication skills and the ability to provide great customer support service both in Danish and in English are a mandatory requirement. 

• Preciseness, diligence and a highly positive attitude in a fast-paced customer support service environment. 

• Previous HR or customer support experience is considered a plus. 
  
  Got your attention?  

  Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Kristian Fischer kristian.fischer@sympa.com for this position.