Customer Support Specialist

Love working with customers, collaborating in a team, and applying your technical skills? Want to join a growing international success story? Become part of Sympa, one of Europe’s leading HR tech companies, and help accelerate our growth across the Nordics.

Type: Full time
Location: Copenhagen or Aarhus, DK
Starting date: As soon as possible 

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing.

As our next Customer Support Specialist, you’ll be joining our gross-Nordic support team of 12 colleagues providing technical support of our HR-system Sympa. You will be answering to customer tickets and phone calls, independently solving 1st line support cases. With your individual effort, you’ll make sure the team hits their SLA and other KPI measures. You’ll also work closely with our Customer Success Managers and system consultants in Denmark. Yes indeed, you will be having a key role in making our customers happy. 

Your daily work consists of providing exceptional service to customers, troubleshooting issues, providing solutions and implementing change requests in the Sympa system. Customer interaction in daily work may vary from support related phone calls, chats and emails to proactive online meetings and webinars in a way that non-technical users can understand. 

As a student worker in our Customer Support, you will: 

• Investigate and resolve technical issues or unexpected behavior in our software

• Analyse logs or user data to find root causes

• Help configure or test settings in the system

• Learn how to integrations and data flows function in an HRIS platform

• Work closely with our product, implementation and development teams

What do we offer?

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

As a Customer Support Specialist at Sympa, you will get

• Learn how to solve complex technical issues with our customers and grow as a problem solver

• Work at a modern, international and fast-growing company

• An independent role with the chance to grow along with your responsibilities. 

• A collaborative, inspiring environment in a team of skilled professionals 

• The chance to leave your mark on our growth journey

We’re shaped by clear goals, ownership, and a fast-paced, commercially focused culture. If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in.

What do we value in our candidates? 

The person we are looking for is technically oriented and interested in SaaS, as well as curious and motivated. You enjoy problem solving and working with people. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you’ll go far with Sympa.

Furthermore, the following skills and experience are needed to succeed: 

• Fluency in Danish and English are mandatory

• Demonstrated technical expertise through prior work experience or studies

• Exceptional problem-solving skills

• Customer-oriented way of thinking

• Enjoy working in a team, while having the ability to work independently and handle routines

• Good communication skills – both written and verbal

• Courage, open-mindedness and a willingness to take responsibility in all customer support tasks. 

• Preciseness, diligence and a highly positive attitude in a fast-paced customer support service environment. 

• Experience with other cloud software, especially ticketing systems (e.g. Zendesk) is considered a great plus.

  Got your attention?  

  Great! Submit your application through our online system. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Paavo, for this position.

    

  Paavo Porkka
  Head of Customer Support
  paavo.porkka@sympa.com

Sympa believes an equal, diverse, and inclusive work environment leads to creativity, innovation, and openness- everything we value on our global growth journey. 

We commit to providing equal opportunity to all qualified applicants regardless of gender, gender identity, age, nationality, religion, disability, sexual orientation, or any other personal characteristics. 

We want everyone to be themselves and to thrive in our inclusive work environment.