Account Manager (Dutch speaking)

Do you have experience in account management within a tech environment and strong communication skills in Dutch? Do you enjoy building lasting customer relationships and working closely with others to achieve results? Join one of Europe’s most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics.

Type: Full-time, permanent

Location: CPH/Aarhus Denmark, Stockholm Sweden or Espoo Finland

Starting date: Negotiable

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing. To join us on our journey, we are now looking for an Account Manager to take care of our current customers, specifically in the Dutch market.

As an Account Manager, you’ll play a key role in ensuring our customers get the very best out of Sympa. You’ll manage a portfolio of key accounts, act as their trusted partner, and work closely with both customers and colleagues to strengthen long-term relationships. While the role can be fast-paced and hands-on, it also gives you the chance to spot opportunities for growth and deepen customer value over time.

What you get to do every day

• Be the main point of contact for your own portfolio of customers and take care of those relationships

• Help customers get the most value from Sympa’s solutions, making sure they feel supported and satisfied

• Spot and prevent churn risks by staying close to customer needs and taking proactive actions

• Look out for opportunities to grow the partnership by introducing additional products or services

• Handle practical processes, such as price corrections and contract updates, in a smooth and professional way

• Learn the ins and outs of the Sympa platform so you can give customers practical advice to reach their HR goals

• Build trust with people across customer organizations, from daily users to decision-makers

• Work side by side with colleagues in Sales, Marketing, Product, and Services to create smooth customer experiences

• Share insights and collaborate with other customer-facing teams to make our customer work even better

What do we offer? 

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

  
As an Account Manager, you will get 

• The chance to contribute to Sympa’s success directly through your own work

• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment. 

• To work at a modern, international and fast-growing company and collaborate with people from other countries on a daily basis.  

 
If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in. 

What do we value in our candidates?  

We’re looking for someone with a proven track record of successfully managing end-to-end customer relationships in a B2B environment. You’re technically oriented and capable of learning the ins and outs of a complex SaaS system, while staying steady and solution-focused even when faced with complex issues. With your collaborative mindset and ability to build trust, you’ll help us and our customers succeed.

For this position it is a mandatory requirement to have fluent communication skills in Dutch, since we are looking for a person to focus taking care of our customers in the Netherlands.

Furthermore, the following experience and skills are needed to succeed 

• Experience in account management in a tech or SaaS environment

• Fluency in Dutch and English, any Nordic language considered an advantage

• Strong communication and negotiation skills

• A customer-first mindset with the ability to build and maintain long-term relationships

• Confidence in handling account processes such as renewals, churn prevention, and price corrections

• A proactive and organized way of working — able to manage multiple accounts and tasks at once

• A collaborative team player who enjoys working closely with colleagues across different functions

• Curiosity and willingness to learn the Sympa platform inside out

Got your attention?   

Great! Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions about the role, you can contact our hiring manager, Jeppe, for this position.  

Jeppe Rais
VP, Account Management
jeppe.rais@sympa.com